Privacy Policy

Franchisee Privacy Notice

This Privacy Notice tells you how Dwyer (UK Franchising) Limited, trading as Drain Doctor, Mr. Electric and Aire Serv in the UK, (“Dwyer“, “we” or “us“) process your personal data.  It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the Your Choices and Rights section.

We also may provide you with additional information when we collect personal data, where we feel it would be helpful to provide relevant and timely information.

This Privacy Notice applies to all Dwyer franchisees and franchisee applicants.

We are part of a group of companies owned by Dwyer Franchising LLC based in Texas, U.S.A which trades under the name ‘Neighborly’ (together, “The Neighborly Group“).



What Personal Data we Collect

We collect and process the following types of personal data in connection with your role as one of our franchisees (or prospective franchisees).

  • Contact & identification information
  • Financial and credit check information
  • Information concerning your performance, including in relation to customer feedback

Any other information you submit to us, including during the course of any correspondence

On occasion, we also receive certain types of personal data from third party sources, such as those listed below:

  • Details of certifications, training qualifications or results you have obtained from the relevant course provider.
  • Membership details from professional organisations.
  • Results of any requests for credit reports
  • Third party recruitment or information sites, such as FranchiseDirect, Franchise Supermarket, Daltons Business and Businessesforsale
  • Results of any checks from the Home Office Disclosure and Barring Service (DBS) necessary for certain customer requirements and to assess suitability as a franchisee.
  • Where requested, results of any psychometric testing conducted during the application process.



Why We Collect, Use and Store This Personal Data

We collect, use and store your personal data for the reasons set out below.

Where necessary for Dwyer to enter into and perform its obligations under the Franchise Agreement.

  • Assessing your candidacy for opening a franchise and negotiating any agreements with you.
  • Providing you with access to our platforms and services, those of The Neighborly Group and other third party service providers (such as vendors who have signed up to ProTradeNet).
  • Referring customers for your area to you if they first make contact with us.
  • Monitoring and managing your provision of services to customers, including any disputes or complaints.
  • To collect funds due to us under the Franchise Agreement.


Where necessary to comply with a legal obligation.

  • Carrying out anti-money laundering and other due diligence checks.
  • Disclosures to law enforcement agencies or in connection with legal claims, health & safety compliance, regulatory, investigative and complaints purposes (including disclosure of such information in connection with legal process or litigation).


Where necessary for Dwyer’s legitimate interests, as listed below, and where our interests are not overridden by your data protection rights.

Managing and developing our franchise network – for example, performance management, training and development, award recognition, franchisee surveys, marketing to franchisees and to encourage cooperation between existing and new franchisees (including but not limited to prospective franchisees being given the details of existing franchisees to discuss and evaluate the franchise proposition prior to signing a Franchise Agreement).

  • Protecting our legitimate business interests and legal rights. This includes, but is not limited to, use in connection with legal claims, compliance, validating and facilitating trade appropriate accreditations, regulatory, auditing and investigative purposes and other ethics and compliance reporting requirements.
  • Maintaining the security and integrity of our facilities, equipment and electronic platforms. This includes administering access rights, monitoring compliance with company protocols, and where permitted by local law and in accordance with relevant policies, for investigations.
  • Assessing your suitability to opening and operating a franchise.
  • Operation of any ethics or whistleblowing hotline which Dwyer may run now or in the future.
  • To analyse and monitor the diversity of its franchise network in accordance with applicable laws.

Where you have given consent. For example, we may ask for your permission to use your image in a company publication. Where we ask for consent, you are free to withhold or revoke it.

How We Share Your Personal Data

We share some of your personal data with other members of The Neighborly Group to administer and manage group functions, including making systems available to Group employees, to manage centralised systems and to assess your performance and the performance of Group companies. In particular, we share your personal data with Dwyer Franchising LLC, for the purposes of business planning and accounting, and monitoring and managing any customer disputes and complaints.

In relation to such personal data, Dwyer Franchising LLC will be the party responsible for it (the “data controller” in legal terms). If you have any questions in relation to Dwyer Franchising LLC’s data processing, or wish to exercise any of your choices and rights (as set out in the following section) in relation to such personal data, please contact: Ben Wallage via [email protected].

Your personal data will also be shared with companies providing services under contract to Dwyer, such as training providers, help desk providers, software and IT systems providers and other IT hosting and/or IT maintenance providers.

We are members of the British Franchise Association (“bfa”) and will share your personal data (Contact Information) and where they requested also franchise financial accounts, for the purposes of their assessing any application for upgraded membership we may make, periodic reviews and/or reaccreditation of our bfa membership, to identify the geographical scope of our franchise network, to determine our bfa subscription rates and to comply with the bfa’s legal obligations and its obligations to members. This information is shared with the bfa as it is in Dwyer’s legitimate interests and where our interests are not overridden by your own data protection rights.

Your personal data will also be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the protection of our legitimate interests in compliance with applicable laws.

In the event that part of the Dwyer business is sold or integrated with another business (in part or whole), your details may be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business / business unit.



Your Choices and Rights

You have the right to ask Dwyer for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement or compelling interest). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to Dwyer processing your data, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority in the country you reside, where you work or where we are located.

We will retain your personal data only for as long as we need it for Dwyer’s legitimate interest in accordance with applicable law, to fulfil your franchise agreement or perform a service at your request, or to meet a legal requirement, after which we will take steps to delete your personal data or hold it in a form that no longer identifies you.



International Transfers

Your personal data will be processed in or accessed from the United States by The Neighborly Group. We and Dwyer Franchising LLC have entered into a specific contract approved by the European Commission which gives personal data the same protection that it has in the EU.

Some of the service providers to whom we share your personal data also access personal data in the United States and other countries that do not have equivalent data protection laws to the European Economic Area (“EEA“). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.


If you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, please get in touch using the details in the Contact Us section below.



Contact Us

If you have questions about this Notice or wish to contact us for any reason in relation to our personal data processing, please contact Ben Wallage via [email protected].Save as set out in the ‘How we share your data’ section above, the party responsible for your personal data (the “data controller” in legal terms) will be Dwyer (UK Franchising) Limited.

Your Data Protection Responsibilities

As one of our franchisee, you may receive or access personal data relating to our customers, suppliers, business partners, other franchisees or Dwyer personnel (including those of The Neighborly Group). As further detailed in the Franchise Agreement and the Manual, we expect you to comply at all times your own data protection obligations in respect of any personal data you receive or access whilst one of our franchisees.



Cookies used by our website

Social Network Sharing

We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Cookie Consent Check

Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).


Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

Enquiry Forms

Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie CategoryCookie NameCookie Description
Cookie ConsentcomplianceCookieThis cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after [14] days.
Google Analytics (Universal)_gaThe single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website.
Google Analytics (Classic)_utmaA Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmbA Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmcA Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmvUsed for reporting in Google Analytics classifying the visitor.
_utmzA Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
WordPresswp-settings-{time}-[UID]Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface.
These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website.
If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address.
devicePixelRatioThis cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics.
FullStoryfs_uidFullStory service
Used by Hotjar

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening.

Learn more about antispyware software – 

You can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.