Newcastle-based entrepreneur leaps into the new decade with record turnover growth

Franchise Owners Jan 24 2020
By Elliott Boyden

An award-winning Newcastle-based drainage and plumbing franchise business, Drain Doctor, has leaped into the new decade by celebrating a significant milestone with its biggest turnover to date of over £1 million for 2019, an increase of around 20% from the previous year.

Since taking over the business just over four years ago, Jim Watson has made it one of the most successful franchises in the Drain Doctor network of over 57 nationwide locations.  Growing at a yearly rate of 25%, Jim has also increased staff numbers by 20% and now has a team of 12 technicians – two of whom are apprentices, four support staff and nine branded vans offering a 24-7-365 days a year service to both commercial and domestic customers across Newcastle, Northumberland, Sunderland and Durham.

Jim’s employees are his company’s most important assets and he has invested heavily in their training and professional development over the years.  In addition to recruiting drainage and plumbing experts, Jim also believes in diversity and creating opportunities for local people and allowing them to develop as individuals, even those with less of a structure in their life.  This has fostered both loyalty and resulted in a motivated and productive workforce, with the longest-serving member having been there since 2016.

Customer service is a key element of the company’s success with every employee passionate about providing a first-class experience for every job, big or small, and done to the highest possible standard.  Every customer receives the Drain Doctor’s ‘14 steps’ red carpet treatment, from the branded mat at the door to a warm greeting and clean and friendly professional after care once the job has been done.

Jim Watson said: “2019 has been a fantastic year for the business and I am confident that we can continue to build on this success and raise our game even further going into 2020 and beyond.  I am immensely proud of my employees for all their hard work and commitment – without them we would not be celebrating this milestone today, so thank you team!   Drain Doctor’s head office has also played an integral part, advising and guiding me over the years.  It hasn’t been an easy journey for me, facing some sad and hard times along the way, but my son, Jaden, has been my inspiration and reason to keep going.

“Looking to the future, our focus is to further grow the commercial side of the business and reinvest in new drainage equipment and technology so we can expand our client base and work in new sectors, such as housebuilding, sports and hospitality.  We will also continue to increase our growing fleet of technicians and support staff, recruiting the best talent in the local area, and get involved in community-related initiatives, such as DIY SOS, where the business can give something back.”

Drain Doctor is an emergency plumbing, blocked drains and drain repair service that covers Northumberland, Newcastle, Sunderland and Durham.  It offers a reliable, cost-effective and trustworthy 24-hour call-out service for emergencies, both domestic and commercial.  The family-owned business is part of a national franchise network of over 55 Drain Doctor locations across the UK.

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