Guided By Our Values

Neighbourly, formerly Dwyer Group, is driven by our corporate Code of Values. In practice since our inception in 1981, the Code of Values provides each Neighbourly associate with a clear set of guidelines by which we strive to adhere.

Code of Values
We live our Code of Values by…


  • Treating others as we would like to be treated
  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker
  • Responding in a timely fashion
  • Speaking calmly and respectfully, without profanity or sarcasm
  • Acknowledging everyone as right from their own perspective


  • Making only agreements we are willing, able and intend to keep
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
  • Looking to the system for correction and proposing all possible solutions if something is not working
  • Operating in a responsible manner: “Above the line…”
  • Communicating honestly and with purpose
  • Asking clarifying questions if we disagree or do not understand
  • Never saying anything about anyone that we would not say directly to them

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty
  • Making our best effort to understand and appreciate the customers’ needs in every situation

Having fun in the process

  • Whilst our head office teams and franchise owners work extremely hard to ensure the mutual success of Neighbourly and its brands, we value the importance of creating a positive working environment. 


Join a Concept Driven by its Core Values

When you start a Neighbourly franchise, you and your employees are encouraged to adopt our Code of Values when conducting business. Our franchise owners provide vital home services to customers on a daily basis. We have maintained high standards of quality, as defined by our corporate code of values: Respect, Integrity, Customer Focus and Having Fun in the Process – or “R.I.C.H.”

Why Neighbourly?Franchise Opportunities


The Neighbourly Way

First Contact Our first contact is an important step for both parties. You get the chance to ask all of your initial questions, and our team has the opportunity to understand your goals and ambitions.
Discovery Phase Here we delve deeper into the franchise opportunity of your choice, discussing top-level financials and allowing you to speak to an existing franchise owner.
Visit Neighbourly Support Office At our Orientation Day, you will meet the support team at our head office. You will learn more about operating your franchise and be presented with your franchise agreement.
Start Trading Once you’ve signed your franchise agreement, you will be enrolled onto our initial training course and the team will begin to set up your business for launch.

Start your business journey


Take control of your future and be your own boss

Start Your Franchise

Grow Your Business

Convert your business into a franchise

Grow Your Business

John & Lisa Parker, Drain Doctor Oxford
“The day to day of running your own business gives you a real buzz. We enjoy the challenges and tests we are faced with daily, but the overall freedom we have over our own lives has enabled us to live a much better lifestyle than we could have ever imagined before.”

Find out how John and Lisa used the Drain Doctor model to build a more flexible lifestyle.

Yasser Yusean, Drain Doctor Leicester
“The support is great especially with the regional meetings as there is always something new to learn. It’s also great to have a get together with other Drain Doctor franchisees as there is so much to learn talking to one another.”

Yasser began his Drain Doctor journey as a plumbing apprentice but recognised the franchise business as an opportunity for the future.

Darren Barley, Mr. Electric Wolverhampton
“I decided I wanted more of a challenge… to be my own boss. So, in 2017, I gave it all up and joined Mr Electric.”

Since starting in 2017, Darren has built his business to employ three members of staff working within his area. Darren now plans to grow his business firstly through acquiring a full-time premises and then by putting two more vans out on the road.