Eve & Stuart – Bright & Beautiful Malvern
In 2017, Stuart and Eve decided to fulfil a lifelong ambition. They started their own business, Bright & Beautiful Malvern. Despite successful careers in education and childcare, the drive to take control over their future overcame the need for security.
With an open mind, Stuart and Eve started to investigate franchise opportunities with no specific industry in mind. “My partner and I had used different cleaning services in the past of varying degrees of quality. This made me realise that there was certainly a gap in the market. That said I did not suddenly wake up one morning thinking “a cleaning franchise for me”. They wanted an opportunity that shared their values and provided an business model they could build and grow “I could see the huge potential in offering a high-quality client focused service and an opportunity to grow a successful and profitable business.”
Stuart was particularly impressed with the Code of Values that guides all Neighbourly Franchisees and Associates, “Without doubt the ethics, openness and honesty of everyone at Bright & Beautiful. The values of respect, Integrity and Customer Focus are at the core of everything we do and expect everyone involved to live by. In addition to this, the business is people centred and involves helping people and lots of talking! Our services make our client’s lives easier giving them back their time. We treat our staff generously and offer local people a genuine career structure. Our clients are mainly domestic therefore we are not dependent on winning and maintaining huge commercial contracts. Everything we do is fair and ethical – we want to treat everyone as we would like to be treated.”
Having launched in Malvern in 2017, Stuart and Eve went on to grow their team and are also now offering their professional and eco-friendly cleaning, tidying and laundry services in the Worcester area to meet local demand. They also now have two branded cars and a dedicated high street office which offers a bespoke ironing and laundry service.
Stuart praised the support offered by the Bright & Beautiful team. “The Head Office team and in particular my business consultant has from the outset offered invaluable advice and support tailored to my ambitions and aspirations. I also was really impressed by the breadth of brands within the Neighbourly family, this creates huge opportunities for networking with more experienced business owners across our brands.”
As well as employing 15 professional housekeepers, the growth of their business has meant that Stuart and Eve have created a number of managerial positions in order to care for clients and manage team training including the appointment of a Quality & Training Co-ordinator and a Client Relationship Co-ordinator.
“I have loved every moment of my journey in the business so far. Starting a business is hard work but when combined with the support and mentoring received from Head Office is hugely rewarding. Recent milestones have been to open a high street office and employing two senior office and field-based staff.
Stuart continued: “Eve and I both come from a long line of entrepreneurs – our family’s businesses include butchers, greengrocers, a carpentry business and a retail chain – so there is definitely something in our genes that has inspired us to become our own bosses.
“We’re so proud to be celebrating our first year in business and to have been able to build a business that has created so many roles for local men and women and that is delivering a great service at the heart of the community. I would like to continue growing my local business ambitiously each year contributing to the network of friendly Bright & Beautiful franchisees and learning from as many people as possible.
Launched in 2007, Bright & Beautiful is part of Neighbourly and now has over 60 franchises nationwide, employing over 500 people, with a multi-million-pound turnover and delivering more than 10,000 home service cleans per month. Check to see if your area is available today!